Browse Frequently Asked Questions below; if you are unable to find an answer to your query, please contact our team.
Driver App Questions
How do I delete my driver account?
Waybox Driver accounts cannot be deleted directly within the app. To delete your account, please contact your fleet provider
Once your account has been deleted, you will no longer be able to access the Waybox Driver app and you will no longer be eligible to receive future jobs through the platform.
Personal data associated with your account will be handled in accordance with our data retention policies. Some information may need to be retained for legitimate purposes such as security, fraud prevention, legal obligations, or regulatory compliance.
If you have any problems requesting account deletion, please contact support@korelogic.co.uk.
How do I know if I am on the latest version of the app?
You can find the version number on your Profile page at the bottom of the screen.
Why am I not getting notifications when I get a new job?
This could be due to your notifications not being enabled. Depending on your device type, use the following steps to enable this:
Android
Ios
Why is the map not accurately showing my current location?
This could be due to your location tracking not being set to always. Depending on your device type, use the following steps to enable this:
Android
iOS
Management Questions
Why are some of the jobs going to the exceptions queue?
Each job will try to be assigned to a driver; if the system cannot allocate a job to a driver, it will be moved into the exceptions queue.
Depending on the Fleet settings, jobs which are sent to the exceptions queue will either be cancelled immediately or the fleet manager can make changes to the current jobs queues to allow for this job or cancel the job manually. See our Exceptions Queue guide for more information.
Why are some jobs not being automatically assigned to available drivers?
The system only assigns jobs to drivers within the ‘Driver Search Radius’ of the outlet. You can increase the driver search radius by navigating to Waybox Management → Fleets → Select a Fleet → Details.
Why can jobs that are not within 15 minutes of each other not be stacked?
By default, the system sets the ‘Max time to stack orders’ to 15 mins; this can be increased to allow a bigger allocation time. To increase the ‘Max time to stack orders’ navigation to Waybox Management → Fleets → Select a Fleet → Details.