Welcome to Waybox, we are excited to have you on board and are looking forward to sharing this journey with you and your team. Here you can find information on Waybox and how to get started.
Once you have signed your contract with Waybox, your dedicated Waybox Product Specialist will introduce themselves. Your Product Specialist will assist you and your team throughout your Waybox journey.
Waybox Support Desk
Your Product Specialist will request your email to provide you with access to the Waybox Support Desk. The Support Desk allows you and your team to raise issues and suggest features. Once you have access, please use the Support Desk to submit a ‘Request New Fleet’ request with all the required fleet details.
User Access to Waybox Management Portal
Once your new Fleet has been created, your Product Specialist will provide you and your team with access to the Waybox Management Portal. You will be provided with two environments, Production and Staging. Production is the live portal which you will use to view and manage your drivers and jobs in real time. Staging is a replica of the Production environment, however, it is for testing purposes. To start, we suggest using the Staging environment.
API and Webhook configurations
Once you have access to your Fleet in management, you will need to set up the relevant API’s and Webhooks. This process will be required for the Production and Staging environments.