Welcome to the Waybox Knowledge Base.
Waybox is a fleet and driver management platform that integrates seamlessly with Redbox, enabling marketplaces to build and operate their own delivery network.
Whether you're looking to reduce reliance on third-party courier services, provide your outlets with an additional delivery option, or gain greater visibility over your delivery operations, Waybox gives you the tools to manage your fleet from dispatch through to delivery completion.
Why Choose Waybox?
Waybox helps marketplaces take greater control of their delivery operations by providing a delivery network that works alongside your existing fulfilment options.
With Waybox, you can:
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Build and manage your own delivery network
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Automatically assign delivery jobs from Redbox to your drivers
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Support both ASAP and Preorder deliveries
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Manage contact drivers and freelance drivers from a single platform
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Optimise deliveries using stacked jobs
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Track deliveries in real time
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Keep Redbox updated with live delivery statuses
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Provide customers with live delivery tracking throughout their order journey
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Configure distance-based pricing (per mile/km) for transparent delivery costs
A Fully Connected Platform
Waybox doesn't just dispatch drivers—it connects your entire delivery operation.
Orders placed through Redbox are automatically assigned to available drivers, delivery progress is synchronised back to Redbox in real time, and customers receive live tracking updates throughout the delivery journey.
This creates a seamless experience for marketplaces, outlets, drivers, and customers alike.
Built for Growth
Waybox is designed for marketplaces that want to grow their own delivery network while maintaining flexibility.
It provides an additional fulfilment option alongside existing courier integrations, giving outlets the choice of using a marketplace-managed delivery network where it makes operational and commercial sense.
As your fleet grows, Waybox scales with you, providing the tools needed to manage drivers, monitor deliveries, and deliver a consistent customer experience.
Getting Started
Whether you're setting up your fleet for the first time or onboarding new drivers, our guides will help you get up and running quickly.
Fleet Guides
Learn how to configure and manage your fleet within Waybox.
Driver Guides
Everything drivers need to know, from registering the Driver App to completing deliveries.
Support
Need help? Browse our support articles or contact the Waybox Product Specialist Support if you require assistance.
Ready to build your own delivery network?
Explore the guides below to learn how Waybox can help you launch, manage, and scale your fleet.