Managing Jobs

Within the ‘Jobs’ section, there are several tabs along the top toolbar:

• All - All the jobs (default setting).

• Pending - All pending orders.

• Assigned - All jobs have been assigned to a driver, but not yet travelling to the pickup or drop-off.

• Enroute - All jobs enroute to the pickup or drop-off.

• Complete - All completed jobs.

• Exceptions - All jobs assigned to the exceptions queue. See our Exceptions Queue guide for more information.

Jobs can be filtered in several ways:

• Time periods

  • Day

  • Week

  • Month

  • Custom

  • All

• Search by

  • Job

  • Order

  • Stack ID

• Fleet

• Driver

• Job Status

Using the cog, you can enable/disable the following:

• Auto Refresh

  • Off (default setting)

  • 1 minute

  • 5 minutes

  • 10 minutes

  • 30 minutes

Individual Job View

In the Jobs section, clicking on a job will allow the user to view the following information on a job:

• Map - A map displaying the route of the job

• Order Details - details of the products which are included in the order.

• Fees - details on the fees for this job

• Assignment History - the history of the drivers who have been assigned this job

• Tasks - the pickup and drop-off location

• Proof of delivery - a picture taken at the drop-off, if one is available. ]

Jobs Status’s

• Jobs which have been created but the associated order has not yet accepted by the outlet will display a ⏸️ pause sign next to the status. This means the job is on hold and the driver will not be instructed via the app to set off to the pickup.

• Jobs which have been created and have been accepted by the outlet will display a ▶️ play sign next to the status. This means the job is active.

• Jobs which have been created but not yet assigned to a driver will have the pending status.

• Jobs that have been assigned to a driver but the driver does not need to travel to pick up yet will have the assigned status.

• As the driver moves through the job, the job's status will be updated to the relevant leg of the job.

• Once a job has been completed, it will display the complete status.

• Jobs which have not been accepted by the outlet, or jobs that could not be assigned to a driver, will display the cancelled status.

• Jobs which have been moved to the exceptions queue will display the exception status.

Managing Jobs in the Exceptions Queue

See our Exception Queue guide for further information.